On Thursday, October 29, we’re hosting the National Tech to Gov Virtual Hiring Forum + Job Fair to connect you with state Medicaid, health and human services, and digital service teams that are hiring now. In addition to meeting agency representatives and learning more about how you can make an impact now, you’ll also hear […]
Hearing former Governors and Chiefs of Staff describe the experience of starting a new term, and the high-stakes decisions they have to make very quickly, is nerve-wracking. It’s also exciting for the people who know what’s possible through digitally-enabled government delivery. We’ve been bringing together those people and their insights to support the incoming teams […]
Medicaid is a lifeline for millions and yet is operationally complex for states to administer. Frequently changing eligibility rules, outreach and communication challenges, aging systems, processing backlogs, and overwhelmed call centers all create significant operational hurdles. And more change is coming: the 2025 reconciliation law (commonly referred to as H.R.1) introduces new Medicaid work requirements […]
Government is most open to change in two moments: crisis and transition. The second is a crisis you can plan for. And it’s an underused moment to bring best practices to American government.
Bad user experience isn’t just frustrating, it’s expensive. But organizational silos in government can make those costs harder to notice.